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Careers

HEAD OF OPERATIONS

Reporting to the Managing Director and working closely with the Sales Director and the Head of Manufacturing and their teams - the Head of Operations will lead the delivery of operational functions that support customer’s needs.  Ensuring operational performance meets customers’ expectations and supporting the achievement of sales targets.  The Head of Operations will develop, oversee and implement the robust operational processes that will deliver customers’ requirements from opportunity to project delivery.

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BUSINESS DEVELOPMENT MANAGER FOR CARTER AMERICAS

Reporting to the Chief Operating Officer, the Business Development Manager will support the strategic growth of the business by engaging with and developing our current portfolio of distributors, national and international accounts and large single end users; increasing sales and identifying and developing new business opportunities with target companies.

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TECHNICAL SALES MANAGER

Reporting to the Sales Director, the Technical Sales Manager will be responsible for significant technical and commercial sales engagement across both Carter Manufacturing and UNASIS. Working alongside the sales team, you’ll take ownership of the technical relationship through the sales cycle. Ensuring our clients receive a first-class service, you’ll become a trusted advisor by providing technical value in your interactions with prospective customers, answering technical questions and demonstrating capabilities.

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TECHNICAL ENGINEER

The Technical Engineer's key focus is around the Engineering and Technical aspects of our products. Communicating effectively with colleagues, customers and suppliers providing them with technical support as required. Assisting colleagues, Customers, and suppliers with technical difficulties or quality issues. Performing calculations and producing reports. Reviewing and understanding technical reports and documents. To develop strong and effective customer and supplier relationships.

 

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MARKETING EXECUTIVE

Reporting to the Managing Director this role will be responsible for managing our social media channels, increasing engagement with our target audience and responsibility for improving and maintaining our website. You will work closely with our sales and business development team to develop and implement marketing strategies promoting our business and conduct market research/analysis to enhance our business development activities.

 

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BUSINESS DEVELOPMENT MANAGER

Based in newly refurbished offices in Abingdon, we are looking for an experienced Business Development Manager to join our well-established sales team. We have experienced considerable growth over the last few years and are now looking for a Business Development Manager to join us on this exciting journey.

 

There is ample parking on-site and the opportunity to join the company bonus scheme, based on monthly team sales targets.

 

Position Overview:

 

Reporting to the Head of Sales, the Business Development Manager will support the strategic growth of the business by engaging with and developing our current portfolio of distributors, national and international accounts, and large single-end users; increasing sales, and identifying and developing new business opportunities with target companies.

 

Essential main job functions:

As a specialist in your role, you will:

- Manage existing customers and develop new businesses in key sectors.

- Increase internal sales and external customer visits to support the expansion.

- Work with the Engineering team and Managing Director to develop new applications for company products and promote them to customers.

- Solicit for new business at an early concept stage with contacts cultivated from within the target customer's organisation.

- Maintain good relations with the Company’s customers, attending to customers' needs and /or complaints.

- Liaise with the customer and appropriate personnel within the business to ensure that enquiries and quotations are properly dealt with. Requesting and ensuring effective processing of customers’ orders and samples take place within the organisation. Make recommendations to our customers regarding the nature of the product required.

- Provide regular and timely reports and feedback on the sectors, including forecast information and updates on key opportunities.

 

Required Experience/Qualifications:

- Demonstrable experience within a business development and target-driven role

- Ability to prioritize competing priorities and deliver in a fast-paced, dynamic environment.

- Excellent organisational and interpersonal skills.

- Strong communication, presentation, and negotiation skills.

- Able to use initiative and make decisions under pressure.

- Proven sales track record in a business-to-business environment (essential).

- To be successful you will need to be commercially aware, target driven, and used to working under pressure and tight timescales.

- Must have the ability to be adaptable and to sell technically based solutions and services.

- Ability to communicate using different mediums with and to sell to all appropriate levels within the market up to and including the Director level.

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SALES SUPPORT ADMINISTRATOR

Based in newly refurbished offices in Abingdon, we are looking for a Sales Support Administrator who has fantastic customer service experience. We are going through an exciting period of growth, so this is a great opportunity for someone to join us and play an integral role in our business. We have a well-established sales team who will support you on your development journey and ensure you have all the tools and training you need to be successful in your career.

 

Position Overview:

 

Reporting directly to the Sales Support Manager, the role's key focus is on delivering a first-class service to our clients and providing administrative support to our sales team. Communicating effectively with colleagues, customers, and suppliers providing them with sales support as required.

 

You will often be the first point of contact for our clients and suppliers so the ability to build relationships, deal with queries efficiently and prioritise your workload is essential for this role.

 

 Essential main job functions:

As a Sales Support Administrator, you will:

- Respond to incoming queries via email and telephone.

- Support with generating quotations for our clients.

- Manage the sales inbox ensuring all emails are responded to within a timely manner.

- Prepare sales brochures in advance of meetings.

- Support with organising travel or accommodation for the sales team.

- Ensure the internal sales system is up to date with order details.

- Participate in internal sales meetings and provide administrative support where required.

- Provide reporting on the progress of customer orders as required.

- Accurately enter customer information, product information, and pricing into the internal database.

- Updating customer records with new contact details and notes as and when required.

- Ensuring company policies and procedures are followed and delivered within KPIs.

 

Required Experience/Qualifications:

- Previous customer service experience ideally working in a sales team however not essential.

- Strong IT and data entry skills.

- Excellent communication skills.

- A strong team player with a can-do attitude who is happy to get involved in various tasks when needed.

- Ability to work to deadlines and at times under pressure.

 

 

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TECHNICAL ENGINEER

Based in newly refurbished offices in Abingdon, we are looking for an experienced Technical Engineer, ideally, one who has experience in Bearing design to join our collaborative team. We work and play hard and are hiring due to expansion. We have experienced considerable growth over the last few years and are now looking for a Technical Engineer to join our existing, very talented team.

 

There is ample parking on-site and the opportunity to join the company bonus scheme, based on monthly team sales targets.

 

Position Overview:

Reporting directly to the Technical Operations Manager, the role's key focus is on the Engineering and Technical aspects of our products. Communicating effectively with colleagues, customers, and suppliers providing them with technical support as required.

 

Assisting colleagues, Customers, and suppliers with technical difficulties or quality issues. Performing calculations and producing reports. Reviewing and understanding technical reports and documents. To develop strong and effective customer and supplier relationships.

 

Essential main job functions:

As a specialist in your role, you will be responsible to:

- Deal with customers with a focus on enquiries requires a level of technical discussion. This includes off-site customer visits and occasional overseas travel.

- Accurately enter customer information, product information, and pricing into the database.

- Produce invoices, entering orders, and making product purchases.

- Review and report on bearing quality issues and failures. Reporting internally to the Operations Manager and Quality Engineer, but also to suppliers and customers.

- Inspect and measure products.

- Produce inspection criteria for products when required.

- Understand customer requirements and produce a well-defined specification for a product to suit.

- Advise on sales prices and mark-ups under special cases such as higher volume or prototyping.

- Offer guidance and structure to engineering projects and product development to the engineering and sales team.

- Produce Drawings, Datasheets, and CAD renders for a range of uses including Manufacture drawings, customers' technical documentation, instruction manuals, and advertisement.

- Produce reports and calculations including Bearing Life, Bearing Stiffness and torque, Bearing fits, and Finite Element Analysis. Discussing these results with customers and understanding the limitations of these calculation methods.

- Participate in meetings including Internal Sales meetings, Customer meetings, Technical meetings, and supplier meetings as required.

- Be heavily involved in bearing design.

 

Day-to-day activities will include:

- Pre and post-sales/technical support to our customers.

- Discussing and reviewing offers made to customers. 

- Customer account administration.

- In-bound email in both my mailbox and the main sales inbox.

- Generating quotations.

- Producing Drawings and reports.

- Purchasing parts for onward sale.

- Reviewing and inspecting products.

- Discussing other ongoing projects and providing input and advice.

 

Financial responsibilities:

- Issuing purchase orders.

- Producing accurate quotations.

- Calculating sales prices and advising others.

- Cost estimating for larger more complex projects.

- Setting trading terms on lower value orders.

 

Required Experience/Qualifications:

- Degree or Diploma in Engineering.

- Outstanding attention to detail.

- Problem-solving skills.

- Integrity.

- IT Literate.

- Ability to prioritise tasks.

- Ability to work under pressure to deadlines.

- Strong Team player.

- Outstanding communication and presentation skills.

- Drive and a Proactive, can-do attitude.

 

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